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In a scenario where fierce market competition and rising challenges have made the market volatile, winning customer trust has become more important than ever. Talking about the manufacturing companies, effective after-sales are the law of business. According to a survey conducted by PRTM, the leader in Global Supply Chain Management and Customer Value Management, the manufacturing companies that pay attention to managing their after-sales enjoy customer service and operational cost advantages over average performing companies. Their report is backed by the following stats:
- Companies that focus on after-sales experience 75 percent lower inventory per dollar of installed base
- Companies that streamline their post-sales processes enjoy 15 percent higher fill rates
- Companies that manage their service and repair functions benefits from 15 percent more on-time service-parts delivery
Controlling inventory and spare parts with diversified manufacturing units and its regional & central warehouses, often becomes one of the measures in yielding returns. This is because after-sales business processes stock maintenance; repair management and account management are often managed by sales team, product line management and repair centers and not by the OEMs alone. This requires an end-to-end visibility to cover its service costs and exceed the revenue. The driving issue of underperformance in after-sales management is that these entities do not have an automated way to see sales performance at every echelon.
A handset manufacturer for example, looses focus on the after-sales, while devoting all its energies on the manufacturing and handset quality. The entire focus is on manufacturing & sales and is not able to view trends on whether warehouse manager dispatches the stock on time, if service centers are over budgeting the spare parts inventory and the like. This hinders the repair process and increases turn-around-time (TAT) needed to support warranty obligations and to minimize excess and obsolete service-part write-offs. This is a dual loss as the revenues price skyrockets and the end-customer is frustrated with the delayed services.
As long as the process is manual and masked in the veil of excel sheets and email notifications, the efficiency level is tend to decline, revenue streams deteriorate and TAT increases. The solution lies in a robust, automated Service Management System that offers real-time updates on the after-sales processes.
When you get real-time updates, you are able to view and review business performance, parts movement, and thereby also get the ability to take decisions that work in the favor of the efficient after-sales mechanism. Seema is an online marketing enthusiast & futurist. Zed Service™ is a leading service management software company in India. For more information about service management software products & after sales service management software solutions visit Zed Service™ website now!
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Just like any other business processes, running after-sales service and repair process successfully, it is pertinent to manage each steps involved coherently and accurately. Ignored or left to chance, your Service operations can be a Loss Center to the company. The factors mentioned below will help you identify the significant aspects of service operations, and the difficulties attached with it.
Scheduling and Assigning Work Orders- Scheduling, assigning and handling work orders to service centers and engineers is the most crucial part of the service operations. If you rely on tools like Whiteboard, Excel and Outlook for this, you must be losing out on your business. These tools can help you disseminate the information like assigning work orders and updating repair status, but fails in “tracking” the minute-by-minute status of the work order(s).
Warranty Management- In many situations, it is more than likely to show out-of-warranty calls as in-warranty and claim the service. Manual tracking by viewing the POP (proof-of-purchase) does not help to prevent such practices. Warranty Management becomes a neglected source of competitive advantage, where it can be an important factor in the manufacturer’s cost-reduction strategies.
Service and Part Claim Management- Invalid claims, repeat claims, non-reimbursed and forfeit claims are common in the service industry. When thousands of work order calls run simultaneously, it gets a tad too difficult to distinguish between the valid and false claims. If not taken care of, service and part claim can become an irrevocable expense for the company. An automated tool like Service Management System can rationalize the service and claim management system, helping to keep the invalid claims at bay.
Escalation of Work Orders- When a product is escalated to the higher service level center, tracking becomes all the more important. Since these centers do not have customer walk-in, it is important for the management to keep an eye; so that the next time the customer asks for the status, he/she should be given due clarity. Manual tracing in this case just increases the communication gap (and therefore repair TAT), leaving your customers unhappy and dissatisfied. Service Management Software can track and manage all the escalations during the service process in real time.
Product and GAP Analysis- The best part about the service and repair industry is that it can be its own performance analyzer. With Service Management Software, you can measure the product performance on the basis of complaints and faults in particular models. Which product is failing the most and which product is facing the same problem all over again. Along with this, you can also analyze the service center’s and engineer’s efficiency level.
If you have experienced these pain areas before, automate your service operation processes before it eats up your bottom line. Getting a Service Management Software in place could help you streamline the processes. Companies that use a best-practice approach to manage service and repair operations with the help of Service Management Software can provide better value to customers while improving the bottom line and increasing customer loyalty.
Seema is an online marketing enthusiast & futurist. Zed Service™ is a leading service management software company in India. For more information about service management software products & repair management software solutions visit Zed Service™ website now !
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At the time where economists have termed the recent recession as the worst in over 60 years, downsizing costs, maximizing efficiencies and making customers happy have become more important than ever. Business managers who have understood this dictum have survived the tough times; others have succumbed to the circumstances.
Manufacturers in particular, have to take special care that the income that comes from selling their products can very well become an unavoidable expense, if the after-sales service and support is not looked into. Organizations are looking for measures to achieve this.
The most sought-after solution for this is Service Management Software. This system allows the manufacturer and the service partners (that independently handle the service support for multiple manufacturers) to automate the service and support process and help in:
- Maximizing Efficiency
- Reducing Overhead Costs
- Streamlining the Repair chain
- Enhancing Customer Satisfaction
Service Management Software is an intelligent automation tool that helps in reducing the Turn-Around-Time (TAT) of service rendered for a product and measuring product performance and gap analysis. Many manufacturers from consumer electronics and cellular industry have already encashed on Service Management Software from different vendors, and agreed to have experienced controlled TAT, product analysis and minimized chances of pilferage in service claims.
Key features of Service Management Software:
Warranty Management- The In-warranty or Out-of-warranty service/repair makes a lot of difference in defining the income or expense of the business. If the product is down for repair while it is In-warranty, it would be an expense to the manufacturer; while an Out-of-warranty call is an income. Managing the warranty status, which is a key module of this software is pertinent.
Spare part Inventory- Service Management Softwares help in synchronizing asset management with every service center so that the customers never have to go away due to stock shortage. The system is configured with the warehouses and other governing bodies who keep an eagle’s eye view to ensure that every service center at different repair levels has the minimum stock level maintaned.
Claim Management- In the absence of Service Management Software, it is difficult for a service center head to supervise the claim management process. Differentiating the valid and genuine claims from invalid claims becomes easy with the Service Management Software, as every step is recorded and the escalation traced.
Reverse and Forward Logistics- Tracking the complete movement of spare-parts from warehouse to the service centers against indent/PO and defective product/spare-parts back from service centers to the warehouse simultaneously is crucial while maintaining a stock balance. Service Management Software helps in maintaining & managing the balance.
Service Management Software is an end-to-end service CRM that gives you the flexibility and scalability to manage the post-sales service operations. If you are in the manufacturing industry, or run authorized service centers catering to different brands, you can now reduce the losses of downtime and improve productivity of your business with an end-to-end Service Management Software.
Seema is an online marketing enthusiast & futurist. Zed Service™ is a leading service management software company in India. For more information about service management software & repair management software solutions visit Zed Service™ website now !
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Is urban life really complicated or do we complicate it ourselves? Urban life is cool, but with its ups & downs it becomes more complicated than rural life. In Urban Life there are many people who get stressed in a variety of situation. The tough stuff really gets to us. Look at the positive side of urban life & use it as an opportunity for enlightened living.
Stress levels are increasing all across society, because people don’t have patience to handle things carefully. There are some articles & blogs have provided some big treasure hunt. There are many solutions to figure out stress management some times people read article, blogs, plays quiz’s etc. Here are some points really helps you to recover your stress.
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Try to directly experience the real world, at least once, in this life. But there are many obstacles to cross.
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We experience the real world only by the names, labels and meaning we give them. Slowly, these names and labels become full-fledged maps we carry in the mind. Over time, we only experience these maps and we stop experiencing the world.
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To recharge your relationships with the people in your lives.
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The more we dig in, the more mysteries seem to crop up. Isn’t that cool? You have to start to develop a sense of wonder for everyday living
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We follow the trail of the 8 chambers to see where exactly we experience a tasty, sweet-smelling, crunchy red apple. We start with the eye, then go to the brain, cross the bridge, encounter the screen and then locate the projector.
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To be always like the happy, wise guy & enlightened your life with joy.
Want to see hell in earth find the life of stressful person. Stress has its own importance in the life. Not saying it is never possible in humans life but saying make stress a thought. Some one said “thoughts are the shortest emotions of man’s heart” Let these emotions come and go, keep your beautiful life enjoying!!
Mohan Krishan Ramesh Babu is writer of the blog Urban Monk Diaries. At Urban Monk Diaries he provides free tips to enjoy stress-free life. To know more about Urban Monk Diaries, visit www.urbanmonkdiaries.wordpress.com
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Have you experienced the pain a customer would feel on getting delayed services? The frustration when the customer executives say “It will still take time, ma’m” and your customer returns home agitated?
In business, keeping the existing customers happy is equally important to getting the new customers in. So when you keep the front door open for the new customers, it is also essential not to loose customers from the back door. Else, howsoever aggressive your marketing activities be, if your present customers aren’t happy with the after-sales support, there is no point winning new customers. So remember, “Winning trust” and “Providing Best Customer Support” is more important! Whatever the product, a certain percentage of all of them is likely to be returned for repair. While some products experience the aftermath of wear and tear, some may just die down during the warranty period. It is apparent that customers would want all the utility products to be repaired as soon as possible. Hence manufacturers pay superior attention to repair and deliver the products in minimum turn-around-time. So how would you ensure that the repair cycle is on track or it seeks improvement? If you rely on emails and phone for a humongous process like repair and service, which randomly includes Job creation/ Work Order Creation, Warranty Management, Part and Service Claim handling, Escalation Mechanism and complete management of overhaul process, you are risking your business and loosing to the competition …until now!
Web based Repair Management Systems are specialized software designed for the repair/servicing industries that require automated tools to keep track of repairs. Few of the key features and benefits of a Service / repair Management system are:
Features:
• Call Logging & Allocation
• Warranty Tracking
•Inventory Management
•Forward & Reverse Logistics Handling
•Escalation Mechanism
•Performance monitoring of Repair Channel
•Product Performance Monitoring
•Part & Service Claim handling
Benefits:
•Determines Spare Parts Requirement
•Streamlines Maintenance, Repair and Overhaul Processes
•Reduces and enables ability to track Turn-Around Time (TAT )
Repair/Service Management System is up and running in the market, and it is very likely that your competitors are using it to streamline their after-sales! A well tested and tried Service/repair Management application offers end-to-end to solution for service center automation that let manufacturers gain greater control of their service executives and the jobs they are allocated to. Reduction in TAT and informed customers subsequently strengthen Client-Customer Relationship!
Seema is an online marketer of Zed-Axis Technologies. Zed Axis is a leading Software Development Company in India. To know more about our Repair Management Software & Sales contact management software services, visit our website now! www.zed-axis.com
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You may not want to go to this extreme, but you are probably looking for a way to enlarge your bustline. The answer is natural breast enhancement. These products are created to increase bust size naturally so that you don’t have to rely on a doctor to do it.
Which breast enhancement pills are best?
The best pills interact with the body naturally, causing it to release the same hormones released during puberty that signal your breasts to grow. They provide all natural enhancement, and on average most women are happy with about a two to three cup size increase, although larger gains have been common.
The most important point is that after you stop taking breast enhancement pills, the gains stay.
Are herbal breast pills the answer?
The truth is many herbs are quite potent when combined with other products and foods; you have to be especially careful when you are mixing herbs with your daily medications. Some herbs can make your medicine ineffective, or cause harmful side effects. As with any herbal enhancement supplement, you should educate yourself and talk to the doctor who has prescribed your medication before taking this type of breast enhancement pill.
Are supplements as effective as surgery?
Breast enhancement surgery gets results, but there are a lot of people like you who just don’t want to deal with the, “what if this or that happens.” Plus, it’s much more expensive than using supplements. Finally, you have to set aside time for the procedure, recovery, and any scheduled follow up visits.
When you buy breast pills, you simply follow the manufacturer’s instructions carefully, continue a healthy diet, and then wait for the results. Although this process works differently for everyone because of your unique physique and chemistry, most women can expect to see results in as little as three months.
What will bigger breasts do for you?
Realistically, changing your body a little can have a big impact on how you feel about yourself. If you feel like your breasts are not proportional to your body, breast enhancement pills may be the first step to a new you. Maybe, the new look will give you that extra confidence you’re looking for.
Avalon Essentials is a content writer of Bountifulbreast.com. Bountifulbreast.com is a leading breast enhancement pills provider provides natural breast enhancement pills & breast enhancement pills. For more information about natural breast enlargement please visit our website now! www.bountifulbreast.com
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Just type Software Development Company prefixed by in the city of your preference (e.g. “Software Development Company Delhi) in Google and you will see millions of result. Browsing every result is impossible- so how do you figure out the right web design company for you?
This article is backed by the views of business councilors and experts and has been done to define the entire process of selecting a Software Development Company in a structured way.
Step 1 Planning and Searching - Sounds basic, but this is the foundation that would shape all your efforts while choosing a right Software Development Company. Before knowing the skills of the Software Development Company you are searching, plan your requirements. To be precise, know:
• The role of your new software
• The intended market or audience of your software
• Your budget
Step 2 Referrals- Referrals work for almost all businesses. It is a vigorous process but does not have to be very extensive. Try to find out those who have been associated with the software development company that you are zeroing upon. Ask your acquaintances, friends, Facebook, Orkut and Linkedin friends and colleagues for reviews. - make a list.
Step 3 Evaluating- After you have asked your friends of their opinions, you need to evaluate the company profiles you short listed. This requires extensive research. You can divide your evaluation process in four main subheads:
Portfolio- Portfolio is the secret window of knowing a Software Development Company. While every company calls it a magnum opus, the portfolio clears the doubts or firms the trust. Check if the projects in their portfolio have distinct and consistent quality. Has the company provided softwares to companies in your industry? Also go through the case studies and success stories of the satisfied customers.
Experience- Evaluating the experience of a company doesn’t mean looking for companies with decades of hands-on experience. While experience in number of years matters, evaluating experience also means looking for a company that has extensive experience in diverse business domains and professionals and specialists from variegated backgrounds.
Fees- A Software Development company may offer stupendous and better services than any other, but you need to evaluate the fees structure of both the companies. The WYPIWYG factor applies with every company. So when you pay something, ensure that you are roping in the value-for-money deal.
Technology- When it is concerned with your software, a Software Development Company, Delhi, needs to be technologically competent. Evaluate how frequently they have upgraded their technology, and whether they have delivered projects in the technology who are seeking for your software.
Deadlines- Your business can face serious losses if you aren’t able to beat the deadlines. Evaluate the company’s ability to deliver the work in the defined timelines. Many companies would promise shorter delivery time than others but ensure that your software development company decided one fixed date to deliver a full-fledged bug free website.
Step 4 Responsiveness- How promptly does your company responds to your queries. Read their website to know the post-sales support they offer.
Step 5 Request for Proposals (RFP) - By now you would have selected few Software Development Companies. It’s now time to request them for proposals that would include:
• Overview of your requirements
• Proposed Solution
• Costing of the project
• Timeline (preferably in hours)
Step 6 Evaluating Proposals- Evaluate their proposal on the basis of the following:
• Wellness of the proposal
• Company’s strength and weakness
After implementing the above process, you would be able to compare and select a particular Software Development Company that can understand your business.
Seema is an online marketer of zed-axis.com. Zed Axis is a leading Custom Software Development Company in India.For more information about our Software Development Company & Software Development Delhi services visit our website now!
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Customer is undoubtedly the king of every business. All business activities are centered on one thing- making the customer happy. If the customer is happy, you can see your business growing through referrals and repeat business. When you are in one-to-conversation with the customer, your verbal skill can win you over. Communication however, may get difficult with a website and the effort to convince the customer can get challenging.
Web Development Technique in a B2C Website
Being a quality seller is one thing, and to be able to deliver quality product/service/solution after understanding the client’s need is another. There are many Web Development India companies that develop quality websites. The trick to a successful Web Development company underlies in understanding the customer needs and designing a website that caters to all their needs.
Online Payment Gateways:A product-based B2C portal has specific products, price and mode of delivery. It therefore must necessarily have integrated payment gateways. It is wiser to include all common payment gateways like PayPal, Authorize.net, and Google Checkout
Content: The content on a B2C website should be crisp, precise and audience-targeted. In designing a B2C website, the right approach is to talk to the customer rather than talk about you. When you are able to realize the audience that you have understood their needs and pain areas, you win half the battle.
Detailed Information: How sharply you might have addressed to the customer’s needs, you may still leave some information that they need. Therefore, once you are through with the Web Design and Web Development of your website, get it reviewed by a third person. Fill in the loops he addresses with sections like FAQs and Know More.
Navigation Structure: Many Web Development India firms believe that today’s customer is often short of time, and resists decoding the sitemap. He needs everything served in a plate so that he can pick and choose. The navigation structure should thus be clearly labeled and organized.
As this article explains, B2C Web Development entails many important aspects. Every aspect affects website’s relations with its prospective customers. So when you choose a Web Development India firm for design and development of a B2C website, choose a firm that promises a complete menu of B2C website design and website development services. For more details, take consultation from a Web Development India firm.
Seema is an online marketer of zed-axis.com. Zed Axis is a leading Web Development Company in India. Zed Axis provides Web Development India & Web Design India services. For more information about web development Delhi please visit our website now!
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Today, diverse shopping carts are being used by e-retail outlets to enhance their e-commerce and Web Development activities and offer a unique experience to its customers. There is an exhaustive list of Shopping Carts that include Magento, PrestaShop, CubeCart, OpenCart and StoreSprite. Two of the major open-source Shopping Carts that have attained high popularity in the recent years are OS Commerce and Zen Cart. Many Web Development service providers offer these two Shopping Cart Solutions at a very large scale. However, it is proven that Web Developers do not embrace a single Shopping Cart solution completely, because of the fear of obsolescence or lock-in.
The comparison among OS Commerce and Zen Cart Shopping Cart has taken place by Webmasters at many levels, and this article, by no means, intends to be an extension of the same. This article instead discusses the benefits of both OS Commerce and Zen Cart in a little detail and helps you choose a sound Shopping Cart for your Web Development projects.
Zen Cart Shopping Cart for Efficient Web Development
For efficient Web Development, developers bank on Zen Cart Shopping Cart. Zen is free, extremely user-friendly, an easy-to-install and open-source shopping cart. More than the developers, Zen Cart is a Shopping Cart solution for shoppers. Zen Cart also offers various exclusive features like multiple payment support, varied shipping options, quantity discounts and coupons.
Zen Cart also features multiple customer modes and sales and discounts, unlimited category depth and display modes. It also efficiently supports XHTML template system and offers the liberty to use unlimited extra pages and several ad banners. Many Web Development Companies in India, believe that no Shopping Cart solutions comes as close as Zen when it comes to features and benefits.
OS Commerce for a Strong and Dedicated Shopping Cart
OS Commerce is an open source online shopping cart that offers a wide range of features to online e-commerce stores. Like Zen Cart, OS Commerce also supports multiple currencies and allows the customers to print invoices directly from the order screen. Many Web Development companies vouch for its easy database backup system, and effective Web Development processes.
OS Commerce Shopping Cart features a rich set of functionality that allows e-commerce owners to setup and maintain online stores with minimum efforts and absolutely no costs. Many Web Development, India, firms have Java proficient web developers and are solely dedicated to designing projects in Java language.
Hope this article has been able to provide some help to all those who are yet to decide between Zen and OS Commerce Shopping for their Web Development projects.
Seema is an online marketer of zed-axis.com. Zed Axis is a leading Web Development Company in India Provides Web Design India & Web Development India services. For more information about Web Development Delhi please visit our website now! www.zed-axis.com
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The newer Internet technologies are helping webmasters to condense the time spent on web development activities and focus time and energy on customer satisfaction. Content Management System is one such powerful marketing tool that boosts the efficiency of web businesses that manage the content routinely.
Who needs CMS?
Many Web Development India companies architect customized Content Management System in sync with the business needs. Many companies even install plug-ins in the Content Management System that improve website’s functionality. Then there are features like meta description, meta keywords and meta title in CMS that synchronize with the SEO of the website. As the number of Web Development (India) companies that design customized CMS increase, companies that demand CMS for their websites also increase manifold. Any organization will need CMS if it meets minimum three requirements out of the major six listed below:
- Company’s website is big and requires frequent content updates like news website, stock market information, sports website, etc.
- Frequent content integration between website and other channels.
- Company requires complete hold of important website sections like career and current openings, testimonials, white papers, site registration, photo galleries and articles.
- Company wants to manage their corporate blog through the website.
- Company has little to no technical knowledge to add, edit and delete the pages without distorting the web design.
- If multiple departments/sub-admin make updates to the website.
An intuitive Content Management System is mutually beneficial for both Web Development India companies and customers. While the developers are saved from the bulky task of designing and coding each newly added page manually, the clients are happy storing, controlling and publishing documents regardless of any technical skill level!
Web Development industry has experienced a radical shift from uploading content from local editors such as FrontPage and Dreamweaver to a customized content management system. It helps to mange the website directly on the remote server and update the information easily. Get a CMS designed by a Web Development Company in India and enjoy better customer relationships.
Seema is an online marketer of zed-axis.com. Zed Axis is a leading Software Development Company in India. Zed Axis provide software development,Web design India & Web development India services. For more information please visit zed-axis.com now!
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